• Are you frustrated because your IT Service Management initiatives got stuck and somehow did not meet the projected value expectations? You are definitely not alone.

  • Did that big investment in an ITSM tool not quite bring you the results you had hoped for?

  • Need help to establish the right IT Service Management Governance, Service Management Principles and Management Mesh to create the right Operating Model for your organization?

  • Do you require an assessment to understand where you are in your IT Service Management journey and a Blueprint to help prioritize continuous improvement investments?

Orion Service Management will help you achieve those impactful results that translate into real business value. With Orion Service Management you get that engaged, pragmatic, and experienced consultant that you need without all of the overhead of the big consultancies that you do not want. 


Check out some of the ways Orion Service Management can help:

Maturity Assessments & Blueprints

Impactful transformations begin with clear visioning, strategy, and planning. Often it also helps to understand where you are in your Service Management journey since this is pivotal in any IT Strategy. My assessment work produces a solid “where are we now” picture, which combined with a high level Service Management Blueprint gets you started on the right course. Ask me about how I can accomplish this for you in a relatively short timeframe.


Service Management Operating Model

Disappointed because your ITSM seems disconnected with other strategic IT initiatives? Unfortunately, you are not an exception. Do you need to develop a comprehensive service management operating model that exploits the best parts of multiple methodologies and frameworks to meet your business needs? Do you need help in navigating the myriad of methodologies to define and implement the operating model that works for your organization?  Leverage the right service management frameworks, methodologies and practises to cost effectively define, produce, provide and respond to consumers requirements for service.


Service Management Governance

You implemented an ITSM tool or planning to, but somehow you are struggling to keep momentum on the program and compete for required budget to progress continuous improvement. Establishing a Service Management Office and resourcing it with the right competencies can overcome political and economical hurdles. It can also help to build bridges with the business and start with Enterprise Service Management.


Interim Resourcing

You’re in a pinch because you failed to timely secure a reliable Service Management professional to act as Service Management Office Lead, Process Manager, Process Owner or ITSM Architect. Orion can probably help you out to overcome your temporarily resource constraint.


Which option is for you?  Schedule a free 30-minute session and learn how Orion Service Management can help you achieve the results you need!

Engagement options


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