Many years ago, still young and innocent, I was the ITIL® champion of a major Canadian Oil & Gas company, I became enthused to get all the 250 something IT s...

It is a well-known fact that while many IT organizations do a respectable job in providing their customers with suitable digital solutions, they somehow can’...

It wasn’t that long ago that I conducted an IT Service Management (ITSM) maturity assessment for a large energy infrastructure company followed by the develo...